Navigating my first conference: Working at the Australian Indigenous Tourism Conference

Before the conference I had no idea what to expect or how the event would unfold. One of the highlights I experienced was meeting and interacting with industry professionals. This conference offered a range of sessions and workshops that focused on best practices in Indigenous tourism, as well as how to create authentic, sustainable, and culturally respectful experiences. Growing up in a large Indigenous community in Queensland, I learned firsthand how important culture is. My grandparents made sure we never forgot who we are, sharing stories that kept our heritage alive. My role at the registration desk involved assisting with check-ins for delegates and speakers, as well as answering any questions. I also had the chance to capture photos for social media while sitting in sessions, which allowed me to absorb valuable insights from speakers on their visions for boosting Indigenous tourism. For me, this conference was about observing and learning the key aspects of event management.

Some challenges we faced:

• Keynote speaker pulled out of an opening session, but this was managed by bringing forward the client’s pre-prepared presentation/update (originally scheduled for the close of the conference) to fill the slot.
• Sticking to the schedule was challenging as audience questions went overtime. While still ensuring delegates had the opportunity to engage in meaningful conversations, we were also able to signal when it was time to close.
• Another challenge was managing last-minute schedule changes, including adjustments to room assignments and speaker times.

The cultural engagement at the conference was incredibly powerful, with performances by the Djirri Djirri Dancers, cultural displays, and Indigenous speakers sharing their personal stories. Through panels, workshops, and mentoring sessions, the AITC supported Indigenous entrepreneurs by helping develop sustainable tourism practices and expand their reach to wider markets. One of my favourite aspects of each session was the opportunity for delegates to ask important questions and provide valuable feedback to the businesses, fostering meaningful conversations and growth.

A highlight was meeting the Indigenous artists at the marketplace, exploring their creations, and hearing the powerful stories behind their work. I had the pleasure of finally meeting Emma Stenhouse, an artist whose products I have previously purchased. I also had the chance to try Ilan Style’s tea—without a doubt the most refreshing tea I’ve ever tasted. Loco for Cocoa, a proudly Indigenous woman-owned business, showcased their incredible chocolates made with native Australian ingredients, creating something delicious.

This event was eye-opening, and I walked away with more knowledge than I ever expected. Some of my key takeaways included the importance of thorough preparation, as well as the need for flexibility and the ability to adapt to any situation. I also learned that teamwork is essential, and collaboration plays a crucial role in pulling off a successful event. Looking back, my first experience working at a conference was both challenging and rewarding. I gained valuable insights into the dynamics of large events, and I also developed so many skills to benefit me in future endeavours. I am so privileged to get to be apart of something that connects to my cultural background. By supporting Indigenous tourism businesses, this conference helped to preserve cultural heritage, promote community-led growth, and enhance the visibility of Indigenous tourism experiences on the global stage.